Privacy Policy

1. Introduction

Desertica ("we", "us", "our") operates the desertica.ae website and provides desert driving courses and self-driven events in the UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or book our services.

2. Information We Collect

We may collect the following types of information:

• Account and contact information: Name, email address, and phone number when you create an account or make a booking.
• Booking information: Courses and events booked, session dates, payment records, credit balances, and your acceptance of our Terms & Conditions and waiver.
• Participation records: Attendance, course progress, certifications, and instructor sign-offs, so we can track your training level and issue certificates.
• Health and fitness disclosures: Any condition you tell us about that could affect your ability to participate safely. We only use this to keep sessions safe.
• Photos and video: Media captured at courses and events for marketing, unless you opt out in writing in advance (see our Terms & Conditions).
• Usage data and cookies: Pages visited, device and browser information, and analytics cookies to understand how visitors use the site.

3. How We Use Your Information

• To process bookings, payments, cancellations, and credits
• To run sessions safely, including sharing rosters with your instructor
• To track your course progress and issue certificates
• To send booking confirmations, session reminders, and service updates
• To send marketing communications, with your consent
• To comply with legal obligations

4. Payment Processing

Payments are processed by Stripe. We do not store your full card details — Stripe handles card data under its own privacy policy and PCI-DSS compliance. We keep records of what you paid, when, and for which booking.

5. Data Sharing

We do not sell your personal information. We share data with trusted service providers who help us operate — payment processing, authentication, hosting, analytics, and email delivery — subject to appropriate safeguards. Instructors see the participant details needed to run a session. We may disclose information if required by law.

6. Data Retention

We keep booking, payment, and waiver-acceptance records for as long as needed to provide our services and to meet legal, accounting, and insurance requirements. Course progress and certification records are kept so your training history remains available to you.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications at any time
• Opt out of photography and filming by notifying us in writing before a session
• Request a copy of the data we hold about you

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].